Frequently Questions

Below are frequently asked questions, you may find the answer for yourself

What’s the difference between Remy and Virgin hair?

Both types are cut in the same direction from the donor’s head. However, Remy hair is processed as the hair cuticles are removed which increases shedding and excessive tangling.

Virgin hair is unprocessed as it has not been chemically treated or manipulated in anyway, leaving the hair cuticles damage free and intact making it more durable! Virgin hair also meets other rigorous standards including; no perming, no colouring, no bleaching and should come from a single donor (to ensure that the hair falls in the same direction).

What is the difference between hands tied and machine weft hair?

Hand tied wefts simply means that hair is sewn onto the weft by hand using strong weaving thread. Hand tied wefts are much thinner than machine wefts because of the precision involved. Extra care must be taken when weaving and the weft must not be cut. The benefit of using hand tied wefts is that it is less undetectable in comparison to Machine wefts, which are made by using a sewing machine specifically designed to stitch. Some argue that Machine weft extensions are more durable than hand tied. We do not suggest you cut your wefts to ensure the longevity of the hair

How much hair would I need for a full head unit?

This is one of our most frequently asked questions. We recommend a minimum of 3 bundles of hair for a full head sew in if the lengths are between 12″-18″.

However, as the lux Caramel dolls love volume, we recommend a minimum of 4 bundles for any lengths longer than 18″ in order to create our signature voluminous look. Please note that curly hair extensions are naturally coarse in texture in comparison to straight and wavy hair so fewer bundles are required. Remember, what you do not get in length, you will get it in width!

Can my hair be coloured?

Absolutely! Our Virgin hair extensions can be coloured to your preference. However, do note that when virgin hair is bleached, the hair is stripped of its natural moisture and so regular deep conditioning is recommended until the hair is restored back to its normal state of moisture. Excessive bleaching can damage virgin hair

How long will my unit last for?

Like your natural hair, with good care and maintenance, there’s no reason why your hair shouldn’t be reused over and over again and last you for years

What’s the difference between French, Swiss and silk lace cap?

French Lace is stretchable, thicker and stronger making it more durable as opposed to Swiss Lace. Swiss Lace is less detectable in appearance and lighter in texture, making it more fragile and harder to maintain. Silk Lace is approximately 4 x 4 inch of silk material on the crown area. The silk material does not cover the entire wig. The Silk top material begins approximately 1 cm away from the hairline. 1 cm of French Lace is used at the hairline. We recommend using French Lace to enjoy the full longevity of your Lace Wig. However, if you are highly experienced with applying and removing your wig, you may feel more comfortable using Swiss Lace. All our Wig caps can be tinted with makeup to blend with your exact complexion.

Do you ship worldwide?

Yes, we do indeed! We currently use Royal Mail-Airsure Service which delivers to over 30 destinations worldwide including all EU countries; Australia, the USA and Canada (please click the link to view the other destinations Airsure delivers to Airsure has an online tracking facility so you can monitor your package progress from the minute we send it off to the moment it arrives at your front door.

How long does it take for my order to be delivered:

Orders for delivery within the UK are £12 and is sent by Royal Mail. Delivery time is next day guaranteed delivery for orders received before 4pm. A tracking number will be sent to you by email when dispatched. Please note that orders placed by 4pm on Friday for next day guaranteed will be delivered on Monday. All orders placed on Saturday and Sunday will be dispatched on Monday. All deliveries are made between 9am – 1pm, which would need to be signed for (except bank holidays).

Failure to sign for the delivery would result in the package being sent back to your local postal depot for collection.

International orders for delivery outside the UK are sent by Royal Mail Airsure, which is charged at £25. Delivery time is 5-7 working days. Express International orders for delivery is charged at £50. International signed for orders to Africa are sent by DHL. Delivery time is 2-3 working days and is charged at £50. Delivery time for all International orders should be received before 4pm GMT. A tracking number will be sent to you by email when dispatched. Both standard and express services are track-able online.

I have another question that is not part of your FAQs

In the event you have a further question which has not been addressed in this section or anywhere else on the website, please email your question to